Amazon ends use of arbitration for customer disputes, which critics said put consumers at a huge disadvantage; disputes can now be pursued in federal court (Michael Corkery/New York Times)

Amazon ends use of arbitration for customer disputes, which critics said put consumers at a huge disadvantage; disputes can now be pursued in federal court (Michael Corkery/New York Times)




Michael Corkery / New York Times:

Amazon ends use of arbitration for customer disputes, which critics said put consumers at a huge disadvantage; disputes can now be pursued in federal court  —  Now they will be pursued in federal court, a significant retreat from a strategy that often helps companies avoid liability.





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