Powering the Future of Hospitality – One Guest Experience at a Time

Powering the Future of Hospitality – One Guest Experience at a Time



One of the best ways to get back on track is to strongly focus on guest communication, because a well-engaged guest is a happy guest. It is crucial for hoteliers to listen and understand the changing needs of travellers, in order to build strong relationships long into the future. Accessible, timely and actionable communication provides the best possible opportunity to enable the kind of guest experience that results in a positive impact on feedback, safety and satisfaction.



TrustYou;

Even in the most challenging times, TrustYou recently passed the 1M mark in our database of hotels and accommodations. The best hospitality businesses always find a way to win, and with the right technology and insights it is still possible to create an exceptional guest experience and succeed. With one, fully integrated Guest Experience toolset, including contactless communications, on-the-spot surveys and in-depth semantics and competitor analysis, TrustYou is now helping the hospitality industry in successfully navigating this turbulent time.  

One of the best ways to get back on track is to strongly focus on guest communication, because a well-engaged guest is a happy guest. It is crucial for hoteliers to listen and understand the changing needs of travellers, in order to build strong relationships long into the future. Accessible, timely and actionable communication provides the best possible opportunity to enable the kind of guest experience that results in a positive impact on feedback, safety and satisfaction. 

Find how the right tools and partners can help you drive more direct hotel bookings and profit.

First, hotels and destinations should effectively position their online reviews to match with guests’ travel needs and help them make better booking decisions. Then, they can implement messaging and survey tools to help build the guest relationship via SMS, Wechat, Whatsapp, etc., ensuring the best possible guest experience, before, after and during their stay. At the same time, consistent online surveys and an open culture of feedback ensures an ongoing conversation. A scalable operations solution works as the fundamental operating system underneath it all, collecting all communications in one inbox and ensuring hotels can swiftly take action and achieve the ultimate guest experience for everyone who walks through your lobby. 

See how a global hotel chain has been using TrustYou tools to build relationships throughout the pandemic.

Finally, hotels can benefit from an in-depth semantic and competitor analysis. TrustYou is still the industry leader in crawling 92% of the global hotel database, and continues to analyse the biggest guest review database in the world to provide destinations and properties with the data they need to make the right decisions. Within a fast-changing market, knowing the individual needs of guests and having the right tools and partners is what will ultimately determine the winning parties into the future.

Lize De Kock

Lize has a zest for technical innovation, writing, and traveling. She won the jackpot with the TrustYou team and has come to realize that you really can have it all. Lize draws her inpiration from good hotel rooms (with a view) and great restaurants.

About TrustYou

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.

Find more information on TrustYou and the guest feedback platform on www.trustyou.com.

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor

Press contact

Lize de Kock
[email protected]

Logos, product and company names mentioned are the property of their respective owners.

© 2021 Hotel News Resource



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