What Your Hotel Guests Are Saying About Breakfast

What Your Hotel Guests Are Saying About Breakfast



Many travelers are currently indicating a dissatisfaction with the hotel breakfast experience on offer during their travels. There is a sense of expectations not being met with the food menu and service as they start their day. This is a standard guest perception, across the board in all markets that are currently open for hotel stays.

Breakfast items - Unsplash Brooke Lark

What Your Hotel Guests Are Saying About Breakfast



TrustYou;

Breakfast is, once again in 2021, the most important meal of the day – and even more so during the pandemic, for that matter. TrustYou semantic analysis of the biggest database of hotel guest reviews in the world shows that travelers are missing the impressive breakfast buffet, excellent value, and usual variety of food and beverage service options that they came to expect from a pre-COVID hotel stay. 

Many travelers are currently indicating a dissatisfaction with the hotel breakfast experience on offer during their travels. There is a sense of expectations not being met with the food menu and service as they start their day. This is a standard guest perception, across the board in all markets that are currently open for hotel stays.

Here are some examples of what hotel guests have been saying about breakfast during the first quarter off 2021:

“All the staff were lovely. I just feel like I wasn’t informed of anything. I understand with covid that breakfast is limited but it’s not worth the amount you pay.”

“The choice of things was limited in breakfast, and it will be great if you can propose traditional cakes.”

“The room was comfortable and clean. The air conditioner worked beautifully. Breakfast was terrible. A very expensive ordinary experience. This was the only thing that was bad but it was really bad.”

Which hotels and markets will be first to come up with innovative solutions for going above and beyond to make sure that guest needs are being met during their morning routine? A challenge such as this leaves plenty of room for pioneering initiatives and the opportunity to come up with new ways to impress hotel guests and set an example for the industry as a whole.

How do you like your coffee? Milk, sugar?

As a start, it may be worth asking travelers ahead of time what their preferred breakfast options are. Send a pre-stay guest survey to get to know your guest personally and build an emotional connection that prepares them for their hotel stay and manages expectations in terms of what is possible. Offering an individualized service for which you can plan and prepare may be one option that could be potentially easier than trying to come up with a solution on the spot, amidst all of the new health and safety regulations that have become our new normal. 

You wanted extra salt with your scrambled eggs?

Another smart solution is to keep in close touch to your guest at all times – with a contactless on-site survey that allows for consistent feedback during their stay on your premises. Allow them to tell you if they are missing sauce, if the coffee is cold, or if there is anything else that can be done to elevate their breakfast experience right away. Being able to communicate with your guests in this way and forward any helpful insight to an integrated staff team chat platform immediately, is the best way to do service recovery and ensure the kind of guest satisfaction that leads to great reviews.

Integrated hotel communication platforms are becoming more and more essential every day. Contact us to find out more about our TrustYou Live Experience solution and how you can leverage this to build great relationships, earn trust and win. Every moment of their stay.

Lize De Kock

Lize has a zest for technical innovation, writing, and traveling. She won the jackpot with the TrustYou team and has come to realize that you really can have it all. Lize draws her inpiration from good hotel rooms (with a view) and great restaurants.

About TrustYou

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.

Find more information on TrustYou and the guest feedback platform on www.trustyou.com.

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor

Press contact

Lize de Kock
[email protected]

Logos, product and company names mentioned are the property of their respective owners.

© 2021 Hotel News Resource



Source link

Similar Articles

Comments

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Advertismentspot_img

Instagram

Most Popular